Terms & Conditions

Version 3 · Effective 1 March 2026 · Governed by the laws of Malaysia

These terms apply whenever Mealdesk Property Care Sdn. Bhd. (Reg. No. 202101026304 (1428615-W), "Mealdesk", "we") performs work for you. Booking a job — by form, WhatsApp, phone or email — means you accept them. They are shorter and fairer than most; please actually read them.

1. Quotations

Every job receives a written quotation (WhatsApp message counts as written) stating the work, the price, and what is excluded. Quotations are valid for 14 days. Prices include labour and stated materials; they exclude works discovered only after opening walls or floors, which are handled under clause 3.

2. Booking and access

Time slots are two-hour arrival windows. You agree to provide access to the property and a safe working environment; if we arrive within the window and cannot access the site, a RM60 aborted-visit fee applies. Rescheduling is free with two hours' notice.

3. Variations — the "hidden surprise" clause

Old buildings hide things. If, once work begins, we find the true scope is larger than the quotation (for example, a second corroded pipe behind the first), we stop, show you the finding, and quote the variation in writing before continuing. You may accept the variation, or pay only for work completed to that point and stop there. We never proceed on unapproved extras and then bill for them.

4. Payment

Jobs under RM1,000: payment on completion, after you have inspected the work — by transfer, DuitNow QR or cash. Larger projects: 40% deposit on acceptance, balance on completion. Invoices unpaid 14 days after completion accrue late interest at 1.5% per month. Materials remain our property until paid for in full.

5. Warranty

Workmanship carries a 90-day warranty: if something we installed or repaired fails because of how we did the job, we return and correct it free. Parts carry their manufacturer's warranty (typically 1–3 years), which we help you claim. The warranty does not cover damage from misuse, third-party tampering, blockages caused by new material flushed into cleared drains, or pre-existing defects in parts of the system we did not work on — we will always tell you in writing where those risks sit before starting.

6. Our liability

We carry public liability insurance of RM1,000,000 and are liable for damage negligently caused by our technicians. We are not liable for consequential losses (lost rental income, spoiled goods) beyond the value of the job, nor for pre-existing faults in systems adjacent to our work, provided we exercised reasonable care. Nothing in these terms limits liability that Malaysian law does not allow to be limited.

7. Your obligations

You confirm you are entitled to authorise work at the property (owner, or tenant with permission). You will inform us of known hazards — asbestos ceilings, live unmetered wiring, aggressive dogs — before we arrive. Utility isolation points (main stopcock, main breaker) must be accessible.

8. Cancellations and refunds

See our separate Return & Refund Policy for deposits, unused materials and warranty remedies in detail.

9. Disputes

Complain to us first — [email protected] reaches the owner directly, and most disagreements end with a return visit. Failing that, disputes fall under the non-exclusive jurisdiction of the courts of Malaysia. Consumers retain all rights under the Consumer Protection Act 1999.

10. Contact

Mealdesk Property Care Sdn. Bhd. · No. 45-1, Jalan Manis 3, Taman Segar, Cheras, 56100 Kuala Lumpur · +60 3-9107 6482 · [email protected]