Privacy Policy

Effective 1 March 2026 · Applies to mealdesk.my and all bookings made with Mealdesk Property Care Sdn. Bhd.

We fix pipes and wiring for a living, not data. This policy explains — in the plainest language we can manage — what personal information passes through our hands when you deal with Mealdesk Property Care, and what we do and do not do with it. It is written to comply with Malaysia's Personal Data Protection Act 2010 (PDPA).

1. What we collect, and when

You give us personal data at exactly three moments:

• When you enquire — via our website form, WhatsApp, phone or email: your name, contact number, email address and whatever you tell us about the job and your property.
• When we do the work — your service address, access notes (gate codes you choose to share), and photographs of the fault and the completed repair.
• When you pay — billing name and, for company clients, registration and invoicing details. Card and banking data is handled by the payment provider, never stored by us.

Our website itself collects very little: server logs record IP addresses and requested pages for security, and cookies operate as described in our separate Cookie Policy.

2. What we use it for

Scheduling your job, sending your quote and invoice, honouring the workmanship warranty (those repair photos are your warranty evidence as much as ours), and contacting you about work in progress. If you have used us before, we may send an occasional service reminder — for example, annual water heater servicing. You can decline these with one reply and we will stop.

3. What we never do

• We do not sell, rent or trade your personal data to anyone.
• We do not add you to third-party marketing lists.
• We do not keep gate codes or alarm details after the job closes unless you explicitly ask us to hold them for future visits.

4. Who else sees it

Only what the job requires: our technicians see the address and fault description for jobs assigned to them; our accounting service sees invoices; suppliers see delivery addresses when parts ship directly to your property. Each is bound to use that data solely for the purpose we shared it. We disclose data to authorities only where Malaysian law compels us.

5. How long we keep it

Job records, including photos, are kept for seven years to satisfy tax law and to honour warranties. Enquiries that never become jobs are deleted within twelve months. You may request earlier deletion of anything we are not legally required to retain.

6. Your rights under the PDPA

You may request a copy of the personal data we hold about you, ask us to correct it, withdraw consent to processing, or limit how we use it. Write to [email protected] with "Data Request" in the subject line. We respond within 21 days as the Act requires. We do not charge for reasonable requests.

7. Security

Booking records live in access-controlled systems available only to staff who need them. Devices are password-protected and encrypted; paper job sheets are shredded after digitisation. No system is invulnerable, but the data we hold is deliberately minimal — the best protection is not collecting what we don't need.

8. Changes and contact

If this policy changes materially we will note the new effective date here. Questions, complaints or requests: Mealdesk Property Care Sdn. Bhd., No. 45-1, Jalan Manis 3, Taman Segar, Cheras, 56100 Kuala Lumpur · [email protected] · +60 3-9107 6482.